Job opportunities

Job opportunities

Senior IT Analyst

Be part of a team that provides solutions in the knowledge industry with a positive impact. We have more than thirty years of experience empowering our clients through technology, methodology and talent.

We want to be a better company for the world and we know that the best results are achieved through collaboration. That is why we grow, innovate and evolve together.

We value diversity and inclusion. All our searches are open to people with disabilities, regardless of gender, religion, sexual orientation, or any other condition. Join us!

Your mission will be to ensure the availability and proper functioning of the organization's critical platforms and tools.
You will provide second-level support to business areas, proactively analyzing and resolving incidents, as well as collaborating on the implementation of new technologies that optimize operations.

 

¿What will your challenges be??

  • Provide second-level support to internal users and business teams.
  • Monitor, diagnose, and resolve incidents using tools such as Kibana and ticket management systems.
  • Execute queries and generate reports in SQL for data analysis and problem solving.
  • Collaborate in the implementation and testing of new technologies and applications.
  • Document technical procedures, incidents, and solutions in a clear and accessible manner.
  • Propose and implement continuous improvements in processes and support tools.
  • Escalate complex incidents to third-level or development teams, ensuring traceability and follow-up.

What do we expect from you?

  • 2-3 years experience in IT support roles (N2/N3).
  • Knowledge of Kibana (monitoring, dashboards, log analysis).
  • Good command of SQL (queries, joins, reports).
  • Experience with ticketing tools (preferably ServiceNow).
  • Knowledge of Windows and Linux operating systems.
  • Knowledge of networks and basic computer security.
  • Communication skills and internal customer service orientation.

Desirable

  • Knowledge of task automation (scripts in Python, Bash or PowerShell).
  • Familiarity with agile methodologies (Scrum, Kanban).
  • Proactive attitude, commitment to continuous improvement and ability to work in a team.

We offer you

  • Flexibility
  • Diversity
  • Spaces for conversation
  • Work & life balance
  • Continuous training

Our benefits

5 days off a year to do what you like #PatagonianDays

Semi-annual bonus
by
permanence
#BonusPermanence

Days for
celebrate
and take care of yourself   
#Days Off

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