Job opportunities
Job opportunities
Senior UX Researcher
Be part of a team that provides solutions in the knowledge industry with a positive impact. We have more than thirty years of experience empowering our clients through technology, methodology and talent.
We want to be a better company for the world and we know that the best results are achieved through collaboration. That is why we grow, innovate and evolve together.
We value diversity and inclusion. All our searches are open to people with disabilities, regardless of gender, religion, sexual orientation, or any other condition. Join us!
Define and execute the research strategy with users to drive continuous improvements in the platform's digital experience.
Your mission will be to generate actionable insights from qualitative and quantitative methodologies, collaborating with UX, Product, Data and Technology teams to ensure evidence-based decisions.
What will your challenges be?
- Generate, organize and analyze qualitative and quantitative information from various data sources.
- Conduct usability studies, user testing, benchmarking, journey mapping, navigation mapping, persona analysis, heuristic analysis, among others.
- Identify opportunities for product improvement and propose research aimed at validating or refuting hypotheses.
- To foster a research culture within teams, promoting the use of insights for decision-making.
- Communicate findings clearly, visually, and effectively, adapting messages to different levels of stakeholders.
- Design journeys and service blueprints “AS IS” and “TO BE”, based on research results.
- Collaborate with UI, UX, and Content teams to ensure design decisions are data-driven.
- Contribute to prototypes and wireframes alongside the design team when required.
- Update reports, dashboards and documentation, strengthening an internal knowledge base.
- Work in an interdisciplinary manner with Product Owners, Product Managers, Marketing, Data Analytics, Development and QA.
What do we expect from you?
- Minimum 4 years of experience in research with users.
- Experience in banking or fintech (valued plus).
- Solid knowledge of qualitative and quantitative methodologies and user experience.
- Handling research tools: SurveyMonkey, Useberry, Google Analytics.
Advanced handling of Figma (prototyping).
Desirable
- Experience building knowledge repositories or insights systems.
- Knowledge of UX metrics and advanced digital behavior analysis.
- Experience in experimental design or ongoing research.
We offer you
- Flexibility
- Diversity
- Spaces for conversation
- Work & life balance
- Continuous training
Our benefits
5 days off a year to do what you like #PatagonianDays
Semi-annual bonus
by
permanence #BonusPermanence
Days for
celebrate
and take care of yourself #Days Off