Quality policy
Quality policy
Vision
We work every day to be the preferred company for our clients due to our reliability, commitment and innovation, and to be chosen by our collaborators as the best place to share values, develop professionally and contribute to the community in a sustainable way.
Mission
We are a passionate team committed to adding value to our clients' business by providing reliable, flexible and tailored technological solutions to their needs, thereby cultivating long-lasting relationships. We focus on developing the capabilities and values of our team members, positively impacting their careers, their lives and society.
Values
- Team: The best results are achieved collaboratively. Through solidarity, responsibility, and mutual trust, we foster participation and communication to grow and achieve our goals.
- Solidarity: We are committed to the well-being of people and the development of the community, the environment, and future generations. We give our all to be a true agent of change.
- Innovation: We are restless and take nothing for granted. We challenge ourselves, question the status quo, and are constantly expanding creatively to add value and achieve extraordinary results.
- Inclusion: Diversity is an opportunity to add value to what we do. We foster and ensure that everyone feels included, through concrete policies and actions for inclusion.
- Commitment: We are attentive and collaborate with determination to meet the needs of the team, clients, and the community. Our behavior is guided by a strong sense of unity and responsibility.
IT Patagonia's Senior Management adopts and maintains a Quality Management System (QMS) in accordance with the guidelines of ISO 9001:2015, as a framework to ensure the continuity, growth and sustainable development of the organization in the national and international markets.
This system is geared towards consolidating the business through operational efficiency and organizational strengthening, integrating a vision of sustainability based on the triple economic, social and environmental impact, where not only the results achieved matter, but also the way in which they are achieved.
IT Patagonia develops a Process Management, based on continuous improvement, with a focus on service quality, customer satisfaction and loyalty, interpreting and responding to their needs and expectations, and promoting a close, collaborative and long-term relationship.
To achieve these objectives, the organization bases its Quality Policy on the active participation of people, promoting participatory leadership, the development of solid and collaborative work teams, and fluid interaction between external and internal clients, as pillars for efficient, innovative and sustainable management.
We commit to:
Our goals
In front of customers, deliver quality services that meet their needs and expectations, incorporating technological innovation aligned with market trends and supported by the necessary resources for its development and delivery.
With regard to people, promote their integral development and well-being, strengthening their capabilities through training, awareness and continuous motivation, in alignment with the requirements of their role, the Quality Management System and the values of IT Patagonia.
Facing the market, achieve greater participation in the domestic market by increasing the number of clients and expanding into the global market.
In contrast to the economic result, the goal is to promote sustainable results through revenue growth and process optimization, ensuring efficient, responsible management aligned with a triple impact model.
