Ensure the availability of productive services: You will centralize and coordinate the availability of the required software infrastructure, providing support at that level to ensure maximum uptime.

Resolve incidents with minimal impact: You will diagnose and resolve incidents that affect the production service, providing specialized support at the first level of resolution and ensuring supporting documentation.

Maintain uninterrupted service: You will plan, monitor, and execute maintenance tasks on non-working days, prioritizing non-disruption of productive service.

Maintaining database continuity: You will maintain the installation's database components and ensure their proper functioning and the continuity of services.

Supporting technical teams: You will assist developers and infrastructure operators in analyzing problematic situations and in using the associated basic hardware and software.

Track service providers: You will centralize the monitoring of services provided by suppliers that are consumed through digital channels, to ensure their quality and compliance.

Manage service levels and standards: You will analyze and evaluate service level and availability indicators, and maintain industry norms, methodologies and standards in incident management and handling sensitive information.

Evolve processes and technology: You will review and update the Department's processes according to technological advances and best practices, explore the evolution of technology, and promote changes and improvements to systems that use databases, increasing the effectiveness and efficiency of the team.